INTERPERSONAL COMMUNICATION SKILLS OF THE DEPARTMENT HEADS OF CITY GOVERNMENT OF SANTIAGO

Kristian Paul M. Lazo

Abstract


This paper focused on the interpersonal communication skills of the department heads from the City Government of Santiago. Communication is as much a matter of human relationships as it is about transmitting messages. This fact is appropriate to an organization because it earns its reputation not because of its buildings or other material possessions but because of its people.The main tool used in this study was the Interpersonal Communication Skills Inventory adopted from Learning Dynamics 2002. This Interpersonal Communication Skills Inventory is designed to provide individuals with some insights into their communication strengths and potential areas for development.There were a total number of 16 department heads who served as respondents. The level of interpersonal communication skills of Santiago City Government Unit Department Heads was found to be need more consistent attention, specifically in the following areas: Sending clear messages, Listening, Giving and getting feedback, Handling emotional interaction, with the mean score of 21.50, 20.56, 19.69, and 18.44 respectively. As to the significant differences, there were no significant differences found in the interpersonal communication skills of the Santiago City Government Unit Department Heads when grouped according to their age, sex, highest educational attainment, and years in the position. There were no significant relationship found in the interpersonal communication skills of the Santiago City Government Unit Department Heads when grouped according to their age and highest educational attainment. There were no significant relationship found in the interpersonal communication skills of the Santiago City Government Unit Department Heads when grouped according to their sex but there is a significant relationship in the area of Sending messages. Also, there were no significant relationship found in the interpersonal communication skills of the Santiago City Government Unit Department Heads when grouped according to their years in the position but there is a significant relationship in the area of Handling emotional interactions.

Keywords: Interpersonal Communication Skills, Department Heads and Santiago city.


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